Managing your Airbnb business can be a more complicated affair than you think. To increase your rental income considerably, you need to aim at becoming an Airbnb Superhost, for which guest reviews are extremely relevant and important. In this post, we will talk about getting great Airbnb guest reviews, so that your listings can fare better.
Why should you care about guest reviews?
Think of Airbnb as a platform where hotels compete against each other, except that we have rental properties here. The more reviews you get from your guests, the better your listing will fare on the SEO rankings, and quite expectedly, you can expect more bookings too. With good reviews and frequent bookings, it won’t take a lot of time before Airbnb lists you as a Superhost. However, according to data available, only 20% guests care to write reviews on the platform, so you need to take a few extra steps to ensure the same. Guests love hosts who care, so you may have to take the first step and bring your Airbnb management to the next level.
How to get good reviews?
First things first, if you write reviews for your guests, you can expect to get the favor in return. At the same time, you also need to manage the reviews. We have some quick tips below for help!
- Make the most of templates. Software solutions like AirGMS vacation rental software allow readymade templates, which can be used for guest reviews. As a busy host, you can manage multiple bookings and reviews easily when you have templates to post reviews on the go.
- Be as polite as you can. Yes, all guests are not same, but you cannot be rude in your reviews. You need to be professional and personal at the same time, and make sure that your review sounds as polite as possible.
- Reply quickly. Your guests may want to know what you feel about their stay, so don’t take a lot of time to reply to guest reviews. Hosts who respond quickly often get more recommendations than others.
- Reply to bad reviews carefully. If your guests were not happy with their experience they may post a bad review. That’s completely okay. If you feel the need, say sorry and how you can do better next time. If the review is not right or inaccurate, you need to reply, but in a polite way. If possible, use the right facts.
- Seek for reviews. Well, not every guest will take time for a review, so you need to ask. If you feel your guests were happy during their stay, talking and asking for a review directly isn’t a bad idea, and in most cases, people do oblige.
Yes, becoming a Superhost on Airbnb is not easy, and you have to be careful about the experience you provide to your guests. It may take a while, but if you are personal with your guests and leave a good feedback for them, the chances are higher that they would respond back in a similar way.